ABOUT
I’m Lance Shields. I turn big design problems into results you can measure.
I’ve led design teams for more than two decades, but I’ve never been comfortable leading from a distance. I work best on difficult, ambiguous products where design, product, and engineering need to figure out the direction together. I focus on hands-on ownership of hard problems, partnering closely with product and engineering to turn emerging capabilities into usable, trustworthy experiences.
I recently served as a Design Director at Walmart, helping shape AI-powered shopping journeys across high-traffic eCommerce experiences used by hundreds of millions of people. My work included designing multimodal and generative interactions that improved discovery and task completion, with an emphasis on interaction patterns, feedback loops, and human judgment over novelty.
Previously at Adobe, I founded the company's first international design team from scratch, taking Adobe XD and mobile creative tools into Japan, Korea, and Taiwan, and partnering with Alibaba and Tencent to bring Creative Cloud into their ecosystems. From there I joined Adobe Express and led design for AI-powered creative tools and extensibility platforms, driving millions of new users through SDK integrations and cross-product workflows that accelerated Adobe Express growth. While I've led teams and set product vision, I've always stayed deeply hands-on, prototyping working concepts, shipping code when needed, and closing the distance between idea and reality faster than traditional design processes allow.
I also lead Raft, the product and brand design consultancy I founded to help startups and enterprise teams shape product strategy and design AI-enabled experiences. Through Raft, I’m developing Keel, an AI-powered tool for managing brands and design systems.
Early agency days
Before Adobe and Walmart, there were fifteen years of agency design work that taught me almost everything I still rely on.
I started designing at Agency.com in San Francisco during the dot-com boom, building some of the earliest major websites for Visa, Discovery Channel, and Answer Financial. I then moved to Tokyo, joining Scient where I got my first shot at design direction, running a team of Japanese designers to help companies like Hitachi, Panasonic, ANA, and Mitsubishi take their brands global.
Back in San Francisco, I co-founded Ideas in Digital, a product design and branding studio. We worked with startups, Fortune 500 companies, and nonprofits, and chased quality over volume.
My toolkit
As AI takes on more of the production work, I see more value in systems thinking and making complex things clear. I’m always trying new tools and finding where they fit in my process. Here are a few I’m using right now.
Raft Design
I founded and run Raft, a product and brand design consultancy working with startups and enterprise teams on product strategy and AI-enabled experiences. Raft is also currently building an AI-powered brand and design system management tool called Keel.
Awards
Webby Winner - All-in-One AI-Powered Creativity App, 2024, For Adobe Express
Webby Winner - Best Nonprofit Website, 2016, For Thatsnotcool.com
Webby Winner - Campaign in Advertising, 2016 For "I am a Witness" campaign and website
W3 Award - Gold: Mobile Apps - Public Service and Activism, 2017, For Respect Effect mobile app
W3 Award - Gold: Mobile Apps - Family and Kids, 2017, For Respect Effect mobile app
W3 Award - Gold: Mobile Apps - Education, 2017, For Respect Effect mobile app
Davey Awards - Silver: Mobile Apps/Sites-Social Gaming, 2017, for Redbull online game
Communicators Awards - Websites, 2016, For Thatsnotcool.com
Japan Marketers Award - Silver: B2B Marketing, 2011, For Yokogawa's Vigilance brand campaign
Good Design Award - Best Global Website, 2008, For Hitachi.com
Recommendations
Past clients